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Privacy Policy

Effective Date: August 28, 2026
Last Updated: August 28, 2026

At CareConnect Mobility Solutions, we are committed to maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information provided through our website (careconnectmobility.ca) and services, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation.

1. Information We Collect

We collect personal information necessary to coordinate non-emergency transportation support and respond to inquiries. This includes:

  • Personal Identifiers: First and last name, email address, phone number, and physical addresses (including pickup and destination locations).
  • Service Details: Preferred dates, times, and general notes regarding specialized assistance or accessibility requirements.
  • Organization & Provider Data: Company name, title, vehicle details, seating capacity, and driver licensing information submitted via partner or provider forms.
  • Technical Data: Standard website usage data, such as IP addresses, browser types, and cookie preferences used to ensure website functionality.

2. How We Use Your Information

CareConnect Mobility Solutions uses personal information strictly for the purposes for which it was collected, including:

  • Reviewing, coordinating, and fulfilling transportation support requests.
  • Communicating with clients, caregivers, healthcare providers, and partner organizations regarding transportation inquiries.
  • Onboarding transportation providers into the CareConnect network.
  • Maintaining website security, preventing fraud, and improving overall user experience.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Consent

By submitting forms or communicating with CareConnect Mobility Solutions through this website, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer.

4. Safeguarding Your Information

We implement appropriate administrative, technical, and physical security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, or modification. Submissions made via our online forms are transmitted securely and stored in restricted environments.

5. Review and Oversight of Privacy Matters

All inquiries and form submissions transmitted through this website are regularly reviewed by our designated Privacy Officer to ensure ongoing compliance with PIPEDA principles and to address any potential privacy concerns immediately upon receipt.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe any details are inaccurate or incomplete.

7. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to our team:

  • Website: Inquire About Our Services
  • Attn: Privacy Officer
  • CareConnect Mobility Solutions
  • 222-84 Fall Fair Way
  • Binbrook, ON L0R 1C0

8. Updates to This Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Updated versions will be posted directly to this page with an updated "Last Modified" date.